At Hughes Cleaning Co., our goal is to provide a professional, reliable, and consistent cleaning experience for every client. The policies below help ensure clear expectations, efficient scheduling, and the highest quality service possible.
Last Updated: August 2026
Pricing is customized based on the size and condition of the property, the service selected, requested add-ons, and the estimated time needed to complete the work. Starting prices are estimates only. Your quoted price will be confirmed before service begins.
If the property differs significantly from the description provided at booking, we will contact you before changing the scope, extending the appointment, or adding charges.
Residential Cleaning is intended for homes that are already in reasonably maintained condition. Heavy buildup, excessive dust, grease, soap scum, pet hair, or long periods without professional cleaning may require Deep Cleaning.
If the booked service does not match the condition of the property, we may recommend an upgrade, prioritize selected areas within the original appointment, reschedule the service, or decline work that cannot be completed safely and properly.
Minor renovation residue may sometimes be handled as a Deep Cleaning with advance notice, but we reserve the right to decline conditions that require specialized post-construction service.
Appointments include a 30-minute arrival window to allow for traffic, weather, schedule changes, and the length of earlier jobs. We will communicate significant delays as soon as reasonably possible.
Please provide safe access to the property at the scheduled time through an unlocked door, lockbox, access code, or another agreed method. If we cannot enter the property, a lockout or late-cancellation fee may apply.
Please remove valuables, secure fragile items, and pick up excessive clothing, toys, dishes, and personal belongings before arrival. Personal items may be moved carefully to the side so accessible surfaces can be cleaned. Excessive clutter may limit the areas we can service.
Our cleaning professionals arrive prepared with the supplies and equipment needed for most appointments unless another arrangement is confirmed. If you prefer specific products or need fragrance-free products, please tell us before the appointment. Customer-provided products are used at the customer’s direction.
Running water, electricity, and a safe indoor temperature must be available throughout the appointment. We may pause or decline service when conditions could affect the health or safety of our team.
We welcome pet-friendly homes. Please secure pets that may escape, become stressed, or interfere with cleaning. We are not responsible for unsecured pets leaving the property while team members enter or exit.
Every home is different, and some appointments may require more time than originally estimated. We will contact you before extending the appointment. You may approve the additional time or ask us to prioritize specific areas within the remaining scheduled time.
Please provide at least 24 hours’ notice during business hours to cancel or reschedule. Late cancellations, lockouts, or appointments that cannot proceed because the property is inaccessible or unsafe may be subject to a fee disclosed at booking.
We accept major credit cards, debit cards, and Zelle. Payment is due upon completion of service unless a different arrangement is confirmed in writing. Any approved additional time or add-on services will be included in the final balance.
We take pride in our work. If an area included in your confirmed cleaning scope was missed, please contact us within 24 hours and provide reasonable details or photos. We will review the concern and, when appropriate, arrange a touch-up of the missed area. The guarantee does not cover new messes, areas outside the booked scope, permanent stains, damage, or conditions that could not be safely corrected.
If accidental damage occurs during service, we will notify you and work toward a fair resolution. Please report any concern within 24 hours. We are not responsible for normal wear, pre-existing damage, loose fixtures, unstable furniture, improperly mounted items, or fragile belongings that were not secured before service.
Please notify us before the appointment if anyone in the home has a contagious illness or if unsafe conditions are present. We may reschedule or decline service involving pests, aggressive animals, weapons that are not secured, hazardous materials, or abusive or threatening conduct.
We may take limited before-and-after photos for internal quality control, training, documentation, and verification of completed work. We avoid personal documents, family photographs, valuables, and identifying details whenever reasonably possible. Please notify us before the appointment if you do not consent to internal photographs.
Photos will only be used on our website, social media, or marketing materials with your explicit permission. Marketing permission is separate from internal quality-assurance documentation and may be withdrawn for future use by contacting us.
Hughes Cleaning Co. may refuse, pause, or discontinue service when conditions are unsafe, illegal, abusive, outside the agreed scope, or likely to damage property or place our team at unreasonable risk.
Please contact us before your appointment with special requests, access instructions, product preferences, or concerns so we can prepare properly and confirm whether the request is included.